Customer Support
ARDENT PRIME Support Center
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Quick Answers
Frequently Asked Questions
Find solutions to common issues and learn more about our services.
How do I reset my password?
If you are a managed service client, please contact your dedicated IT support line. For other services, please refer to your onboarding documentation.
What are your business hours?
Our standard business hours are Monday-Friday, 8 AM - 5 PM EST. Emergency support is available 24/7 for critical issues.
Do you offer onsite support?
Yes, we offer onsite support for our managed IT service clients based on their service agreement. Please contact us for details.
How can I check my service status?
For managed service clients, you can check your service status through our client portal. Alternatively, you can submit a ticket here.